If they can’t revive it, Amazon will usually replace the eReader for free. Contact Kindle customer service via phone (86) to walk through extra troubleshooting steps. Turn it back on and see if it charges normally. While charging, the Kindles battery indicator displays a lightning bolt. If you can’t get past step 3, the battery might be too far gone. Try resetting the Kindle by holding down the power button for at least 20 seconds. Look at the battery indicator at the top of your Kindles display. If so, plug in the USB cord and wait for the Kindle to return to the Home screen. After the device is finished rebooting, you may see the Critical Battery screen once more.To continue, press and hold the R key until the screen flashes again. Once the Kindle’s screen begins to flash, release the Home key.Release the power slide, then immediately press and hold the Home key for another 30 - 45 seconds.If you still see the same Critical Battery screen after charging, unplug the USB cord, then hold the power slide to the right for at least 20 seconds.Most of the time you'll come back to a restored Kindle. Screen shows a white battery with an exclamation sign read more. my kindle paperwhite is also frozen and will not charge only amber light stays on. Unplug and replug until the light stays on steadily, then leave it alone. My kindle paperwhite is also frozen and will not charge only. Be sure the charging light is lit - sometimes a drained Kindle will stop charging a few seconds after you plug it in.
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